Simplifying Processes: How Andes Digital used formsflow.ai for their Form Workflow Management

The Opportunity

Andes Digital, based in Santiago, Chile, is a boutique IT consultancy that helps businesses tackle technology challenges with customized solutions. It focuses on modern cloud technologies and applications.

Their government client faced challenges in updating their systems and processes to meet modern requirements:

• To comply with the Digital Transformation Law and improve citizen services, the client required a new solution as their existing systems were insufficient.
• A key focus was the digitalization of institutional procedures to align with the law’s foundational pillars.

Andes Digital proposed moving from traditional systems to a process-focused approach for managing technology solutions.

A Proof of Concept (POC) was chosen as the ideal approach for this project because:

• It allowed them to validate the proposed architecture in a controlled setting.
• Provided a practical demonstration of the feasibility of transitioning to a process-based technological framework.
• Offered a platform to assess the compatibility and scalability of the new solution before full-scale implementation.

They followed the TOGAF framework to develop a technological architecture based on open-source technologies known for being reliable, scalable, and portable.

Solutions

formsflow.ai offered key features matching the client’s needs, including an easy-to-use low-code platform and powerful BPM management system features. 

After successful deployment, the project moved beyond the proof of concept (POC) phase, establishing formsflow.ai as a core part of the client’s operations. The platform enabled;

• form creation with minimal coding
• comprehensive workflows for efficient process management
• seamlessly integrated forms and workflows for smooth operation
• role-specific views enhanced usability for different user groups

This ensured the platform’s adaptability to a wide range of needs. 

Andes Digital played a role in customizing the platform’s look and feel to meet the public sector’s specific styling guidelines. Moreover, they integrated essential features such as REST service calls and automated email notifications within workflows, addressing the client’s precise requirements for operational efficiency and communication.

Why partner with AOT Technologies?

Andes Digital partnered with AOT Technologies, the parent firm of formsflow.ai for this project because the solution was important for supporting the client’s final implementation. AOT’s expertise in formsflow.ai and low-code solutions enabled seamless web application and API integration, adaptable to both public and private cloud infrastructure. This allowed Andes Digital to customize the client’s business processes, rules, and forms. AOT’s team offered ongoing support to address any questions or issues, ensuring everything ran smoothly.

Insights from the Client

As per Cristián Cortés Correa, CIO of the National Training and Employment Service, the solution fully complies with the SENCE 2025-2040 architecture principles, which include,

• being oriented towards business processes (BPM)
• enabling citizen development through low-code capabilities
• portability, scalability, and ease of maintenance
• orientation towards open-source community platforms

He appreciated the platform’s low-code features for simplifying form creation and workflow design, as well as the ability to track process pauses during runtime for quick issue resolution. The architecture is practical, offering all components in one package with high performance and security. However, he notes that a challenge for organizations is creating change management programs, ensuring quick support access, and providing proper training for IT teams to maintain ongoing operations.